I wanted to take a moment to provide you with some feedback on one of your employees. Steve’s accountability to resolve problems along with his technical knowledge make him a very valuable asset to your company. We have never had an issue at MFSMC that Steve and his extensive knowledge has not been able to provide excellent service on — regardless of the hour of the day or the severity of the call. Please inform Steve of our appreciation.
I would like to thank Rob and Joe from Comm-Tronics for the great job they did in the nursing unit. Their work and work-ethic were very professional. It is nice to know that I can rely on professional work in the future, with more nursing units to come. Thank you.
Mr. Crider, I want to drop you a note of thanks. During my 12 years in Healthcare Security, I’ve yet to come across a group of people like you have there. Sometimes I feel like part of the company with the way your staff includes me in the issues and resolutions. Over the years, your company has always been foremost in my mind when an issue arises. Either as a ‘go-to’ solution for a problem or as a ‘wish I could get Comm-Tronics in here for this’.
This was solidified in my mind last week when you threw in a lot of resources to fix our video software issues. The issues were resolved with no loss of video and no noticeable interruption. This is just one example, and I think it goes not only to the dedication of your staff, but the climate that your leadership creates. It’s not just one or two people [in your organization that genuinely seem to have a drive to succeed in facing some of the challenges that come from this line of work, but it seems like it’s the norm in your business. Thanks for being there as a company and as a supporter of our field.
I would like to take this time and thank [the] crew for doing a great job. They all were working very hard to get our system up and working. This is not an easy place to work sometimes but they worked with the residents and got the job done. We interrupted those guys sometimes with problems and they just took off and fixed it. Also, I would like to thank everyone that is on-call at night and weekends. If I called them, they helped walk me through it on the phone, if that didn’t solve the issue they were here. This new nurse call system is very important to us and I think it is working great. Your guys trained us on how the systems works and did a great job. Comm-Tronics has done a great job for us and I would recommend your company to everyone. Thanks again and I hope we can continue doing business together..
Thank you for sending your technician out to our nursing home. What a professional employee and a great technician for finding the trouble we had in our call system. Thank you for all your company has done for us.
Just wanted to drop you a line of thank you and appreciation for the work that [your tech] does when he is called related to an issue here at The Methodist Home. He has great customer service skills and works well with all that may need to be involved to resolve our issues. Thank you for having such wonderful people in your service.
Tami, thank you for all that you do. You and your team are always able to help with problems we are having. You pick up broken pillow speakers in a timely manner which we appreciate and you deliver replacements in a timely manner!
I would like to thank Comm-Tronics for the great response time, help and support on our nurse call systems…especially Randy and Steve, who always go that extra mile. Thanks, too, to Mike for his help and support. And last thanks to Anna for taking care of the service calls and Ann for dealing with me calling her Anna.
Randy and the rest of the team at Comm-Tronics are very responsive to our needs. When we request a quotation for a new system or are in need of a service call, their turn-around time is excellent. Their service personnel are flexible & professional when interacting with our associates.
It was a pleasure spending time with Comm-Tronics last week. Your team’s understanding of the healthcare industry is impressive. I would like to thank Comm-Tronics for being an outstanding distributor by helping their customers differentiate between West-Com Nurse Call Systems and all the others.