How It Works

It all starts with LIVE TELEPHONE SUPPORT!!

  • After hours emergency service line: simple one button push to speak with a live human being
  • Service 24 hours a day, 7 days a week, 365 days a year – nights, weekends, holidays!
  • Field service response time –typically 4 hours from notification
  • Our employees are factory trained by our suppliers:
    • Installation
    • Configuration
    • Maintenance
    • Troubleshooting
    • Repair
    • Design
    • Integration
    • Consulting
    • Training
    • Ninja-like reflexes
  • User training on all installed systems
  • Technical training direct from the manufacturer available at their corporate headquarters
  • Comm-Tronics provides a one year on-site warranty for the systems we sell and install
  • Comm-Tronics field technical personnel receive background checks as well as random drug and alcohol testing
  • Comm-Tronics’ employees and vehicles are fully insured

I would like to thank Comm-Tronics for the great response time, help and support on our nurse call systems…especially Randy and Steve, who always go that extra mile.  Thanks, too, to Mike for his help and support.  And last thanks to Anna for taking care of the service calls and Ann for dealing with me calling her Anna.

Robert R. DodsonPlant OperationsWashington Adventist Hospital


Extended Service Warranty

  • Purchased at the time of new system acquisition
  • Simple and easy – one phone call and we take care of it all
  • Budgeted into capital or construction/acquisition funds
  • Extends our comprehensive one-year on-site warranty for the number of years you desire
  • Provides 4 hour response time
  • Priority response status– you go to the top of the list
  • Most cost-effective service option that CT offers because it’s discounted with new system purchase
  • Extended Service Warranties make your job easier!
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Premium Service

  • Provides 24/7/365 service coverage
  • One phone call and we take care of it
  • Nights, weekends, holidays – we are always available for service requests
  • 4 hour priority response time – you go to the top of the list
  • All parts and labor are included
  • Elimination of budget busting one time emergency service calls
  • Preventative maintenance checks on equipment and software
  • Software patches, enhancements and upgrades included
  • Our Premium service makes your job easier!
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Time and Materials

  • Only pay for what you need when you need it
  • Available 24/7/365
  • Comfort in knowing that our service team is available as you need them
  • Assistance is one phone call away
  • Same factory trained service professionals as our other service options
  • 30 day warranty on repairs
  • We’re here to make your job easier!
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Custom Service Agreements

  • Tailored to each customer’s needs and budget
  • Tailored to each customer’s operational requirements
  • Tailored to each customer’s service hours and schedules
  • Mix and match which systems are covered – some or all
  • The options and opportunities are defined by your specific needs
  • Making your job easier by meeting your budgetary requirements
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Comm-Tronics